Shipping & Returns
We utilize reputable courier services such as Delhivery, Xpressbee, DTDC, etc., to dispatch fully insured and reliable products. For remote locations, we also employ India Post Service.
Delivery Locations
We deliver to any postal address within India through trusted courier companies. Deliveries are typically made during the normal working hours of the courier companies. Please note that there are no shipments on Sundays and public holidays.
Shipment Time
Whenever possible, product orders will be processed within 24-48 hours (about 2 days) of placing the order on Peacocknighties.in
Shipment and Tracking Details
Upon handing over the items to the courier, you will receive an email notification about the shipment, including the tracking number, courier company’s website details, and the expected delivery date. You can also check this information on our order status page. Typically, items are delivered within 3-10 business days, barring any unforeseen circumstances. If you encounter difficulty tracking the order and need an accurate estimate of the delivery date, please email us with the order number or item codes.
Delays
The mentioned time to ship is approximate, and delays may occur due to situations beyond our control. No refund, returns, replacement, or exchange will be entertained for delays beyond our control. In case of delays or out-of-stock items, we will notify you via email.
Change of Postal Address
Returns
If you encounter any issues with our products upon receipt, please email or WhatsApp us with detailed descriptions and attached photos of the issue, mentioning the order number, within 2 days of receiving the products. We will contact you within 48 hours (about 2 days) via phone or email to discuss and resolve the issue amicably, providing a replacement or return if necessary.
The round-trip courier cost for returning the product will be borne by you. In the case of refunds, we will refund the total amount paid for the products, excluding any shipping charges.
